Return Process
Initiate Your Return:
Contact our customer service team at [contact@hempire-co.store] or [+1 907-357-4367] to request a return authorization.
Prepare Your Return:
Pack the item securely in its original packaging.
Include the receipt or proof of purchase.
Attach the provided return label (if applicable).
Ship Your Return:
Send the package to the address provided by our customer service team.
Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days and credited to your original payment method.
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